Frequently Asked Questions
If you can't find what you're looking for, contact our support team!
Pre‑Purchase & Product
What materials can TopFab CNC handle?
Woods, aluminum, copper, acrylic, PCB, carbon steel, etc.
What software is compatible with the machine?
TopFab CAM (recommended), Fusion 360, VCarve Desktop.
Ordering & Payment
What payment methods are accepted?
Credit cards, PayPal, Apple Pay, Google Pay.
Can I cancel/modify my order?
Yes, within 24 hours of ordering (before shipment).
Shipping & Delivery
How long is the delivery time?
3-7 business days (US domestic).
Is shipping free?
Free for qualified US orders; extra fee for large/heavy items.
Do I need a forklift for delivery?
Yes, for heavy machines (over 50kg), forklift/loading dock is required.
Setup & Usage
Is it easy for beginners?
Yes, with quick-start guide and video tutorials.
How to update firmware?
One-click update via TopFab CAM software.
Warranty & Returns
What is the warranty period?
12-month manufacturer warranty; extended warranty available.
What is the return policy?
14-day return (unused, original packaging).
Technical Support
How to contact support?
order@topfab3d.com (order issues);
tech@topfab3d.com (technical issues).